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Resume: Evangeline Haughney   

 Skills

User Research Methods Cognitive Walkthrough, Contextual Design, Contextual Inquiry, Focus Groups, Card Sorting, Surveys, Heuristic Evaluation, Think Aloud Usability Testing
Sketching & Mockups Illustrator, ImageReady, InDesign, Maya, Photoshop
Interactive Prototyping Dreamweaver, Flash, HTML, VISIO, Visual Basic.NET
Project Management MS Project
Help Authoring RoboHelp Office, RoboInfo

Education

Masters of Human-Computer Interaction
Carnegie Mellon University
August 2004
Bachelor of Arts  
University of California, San Diego
1994


Experience

Adobe Systems    
User Research Specialist  
2005 - present

Conducted hands-on user research for Adobe products using a variety of ethnographic observations, lab based user studies, customer site visits, competitive analysis, heuristic evaluations, think aloud usability testing, card sorting, surveys, and contextual inquiries.

Responsible for scenario and test plan development. Collaborated with Designers, Engineers, Product Managers, and other User Researchers in support of Adobe Acrobat and Reader.

    
     
Kaiser Permanente, Mid-Atlantic States    
Documentation Manager  
2000 - 2003
  • Designed and developed a 4000 page multi-department Intranet Knowledge-base.
  • Created heuristics and implemented quarterly user groups and conducted usability testing to evaluate home page designs.
  • Managed a team of business analysts, technical writers, and remote contractors.
 
Kaiser Permanente, Mid-Atlantic States    
Documentation Team Lead
1999 - 2000
  • Documented system upgrades and business process changes for Health Plan departments.
  • Developed a documentation review cycle consisting of templates, peer editing, and Subject Matter Expert participatory design.
  • Oversaw monthly online help development cycle.
 
Kaiser Permanente, Mid-Atlantic States     
Documentation Specialist
1999
  • Lead writer for a team of ten remote technical writers.
  • Planned, consolidated, and deployed a 6MB master WinHelp system composed of seven separate help projects.
  • Integrated Claims departmental policies and procedures, business processes, and system workflow in an Online Help system.
  • Evaluated help system design with Think Aloud usability testing.
 
Kaiser Permanente, California
    
Technical Trainer  
1995 - 1999
  • Collaborated in participatory design teams for the development of an enterprise-level accounting system.
  • Coordinated and delivered stand-up classroom training for over 1000 employees and new hires for membership accounting system implementation.
  • Created use cases and task workflows.
  • Developed online help for membership accounting and financial systems.
 
 


 Professional Affiliations

Society for Technical Communication

UPA

BayCHI